Work

Technology Infusion in Service Encounters

Year: 2000

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070300281013

Authors: M. J. Bitner, S. W. Brown, M. L. Meuter

Institutions: Arizona State University, Villanova University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Harvard Business School, Arizona State University

OpenAlex ID: W2042113379

FWCI: 99.61

Cites: 42

Cited by: 1,603

Related to: 10