Work

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Year: 2007

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/1094670507309650

Author: Alison M. Dean

Institution: University of Newcastle Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2042808950

FWCI: 18.98

Cites: 78

Cited by: 183

Related to: 10