Work

Does the salesperson like customers? A conceptual and empirical examination of the persuasive effect of perceptions of the salesperson's affect toward customers

Year: 1999

Type: article

Source: Psychology and Marketing

DOI: 10.1002/(sici)1520-6793(199903)16:2<141::aid-mar5>3.0.co;2-8

Author: Arun Sharma

Institution: University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2043198397

FWCI: 3.018

Cites: 33

Cited by: 44

Related to: 10