Work

Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Year: 1996

Type: article

Source: Journal of Business Research

DOI: 10.1016/0148-2963(95)00126-3

Authors: Michael D. Hartline, Keith C. Jones

Institutions: Louisiana State University, University of Wisconsin–La Crosse

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2045345365

FWCI: 7.2

Cites: 38

Cited by: 544

Related to: 10