Work

Analyzing the Commitment-Loyalty Link in Service Contexts

Year: 1999

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070399273004

Authors: M. P. Pritchard, M. E. Havitz, D. R. Howard

Institutions: Arizona State University, University of Waterloo, University of Oregon

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2047361420

FWCI: 29.63

Cites: 61

Cited by: 1,013

Related to: 10