Work

Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-08-2013-0084

Authors: Muahmmad Kashif, Sharifah Suzana Wan Shukran, Mohsin Abdul Rehman, Syamsulang Sarifuddin

Institutions: GIFT University, Universiti Teknologi MARA, University of Malaya

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2051592320

FWCI: 19.27

Cites: 65

Cited by: 159

Related to: 10