Work

A Conceptual Model of Service Quality

Year: 1988

Type: article

Source: International Journal of Operations & Production Management

DOI: 10.1108/eb054839

Author: John Haywood‐Farmer

Institution: Western University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2051603279

FWCI: 15.89

Cites: 8

Cited by: 593

Related to: 10