Work

Investments in consumer relationships: a critical reassessment and model extension

Year: 2003

Type: article

Study design: Observational Study

Source: The International Review of Retail Distribution and Consumer Research

DOI: 10.1080/0959396032000101354

Authors: Kristof De Wulf, Gaby Odekerken-Schröder, Patrick Van Kenhove

Institutions: Ghent University, Maastricht University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2052446286

FWCI: 0.715

Cites: 42

Cited by: 87

Related to: 10