Work

An Exploratory Study on Consumer Perceptions of Service Quality in Technology-Based Self-Service

Year: 2006

Type: article

Source: Services Marketing Quarterly

DOI: 10.1300/j396v27n03_04

Authors: Ismet Anitsal, Rosalind C. Paige

Institutions: Tennessee Technological University, Lander University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2053437879

FWCI: 4.553

Cites: 36

Cited by: 42

Related to: 10