Work

A method for matching customer integration with operational control of service processes

Year: 2012

Type: article

Source: Management Research Review

DOI: 10.1108/01409171211276936

Authors: Michael Leyer, Jürgen Moormann

Institution: Frankfurt School of Finance & Management

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2054625969

FWCI: 8.209

Cites: 60

Cited by: 17

Related to: 10