Work

The relationship between service quality and customer satisfaction – a factor specific approach

Year: 2002

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040210433248

Authors: G.S. Sureshchandar, Chandrasekharan Rajendran, R.N. Anantharaman

Institution: Indian Institute of Technology Madras

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2055929914

FWCI: 19.18

Cites: 22

Cited by: 961

Related to: 10