Work

The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040110381463

Authors: Jonathan Lee, Janghyuk Lee, Lawrence Feick

Institutions: Indiana University Indianapolis, University of Reading, University of Pittsburgh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2060482351

FWCI: 24.23

Cites: 35

Cited by: 909

Related to: 10