Work

SERVQUAL: review, critique, research agenda

Year: 1996

Type: article

Source: European Journal of Marketing

DOI: 10.1108/03090569610105762

Author: Francis Buttle

Institution: University of Manchester

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2062182591

FWCI: 33.6

Cites: 65

Cited by: 1,846

Related to: 10