Work

The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value

Year: 2011

Type: conference-paper

Study design: Observational Study

Source: IEEE International Conference on Quality and Reliability

DOI: 10.1109/icqr.2011.6031600

Authors: N. T. Kuo, K. C. Chang, Y. S. Cheng, C. H. Lai

Institution: Chihlee Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2063939201

FWCI: 8.305

Cites: 31

Cited by: 27

Related to: 10