Work

Customer retailer loyalty in the context of multiple channel strategies

Year: 2004

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2004.10.002

Authors: David W. Wallace, Joan L. Giese, Jean L. Johnson

Institutions: Illinois State University, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Washington State University

OpenAlex ID: W2063978692

FWCI: 29.03

Cites: 67

Cited by: 634

Related to: 10