Work

Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores

Year: 1994

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876049410053311

Authors: Kathryn Bishop Gagliano, Jan Hathcote

Institution: University of Georgia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064493427

FWCI: 9.411

Cites: 9

Cited by: 347

Related to: 10