Work

Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking

Year: 2000

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/02652320010339699

Authors: Luiz Moutinho, Anne Smith

Institution: University of Glasgow

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064648688

FWCI: 5.859

Cites: 47

Cited by: 188

Related to: 10