Work

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876041311330717

Authors: Beomjoon Choi, Suna La

Institutions: California State University, Sacramento, Korea National Open University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2065954736

FWCI: 17.88

Cites: 65

Cited by: 372

Related to: 10