Work

An Examination of Information Systems Service Quality Measurement: the Contribution of the Servqual Instrument From the Marketing Literature

Year: 2003

Type: article

Source: Journal of the Association for Information Systems

Author: Dwayne Whitten

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W20709385

FWCI: 0.975

Cites: 42

Cited by: 3

Related to: 10