Work

Integrating the voice of customers through call center emails into a decision support system for churn prediction

Year: 2008

Type: article

Source: Information & Management

DOI: 10.1016/j.im.2008.01.005

Authors: Kristof Coussement, Dirk Van den Poel

Institution: Ghent University

Language: English

Topic: Customer churn and segmentation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2071496623

FWCI: 27.22

Cites: 40

Cited by: 163

Related to: 10