Work

Evaluative and relational influences on service loyalty

Year: 2001

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230110405253

Authors: Ken Butcher, Beverley Sparks, Frances O’Callaghan

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2074275686

FWCI: 11.54

Cites: 61

Cited by: 355

Related to: 10