Work

Effects of service mechanisms and modes on customers' attributions about service delivery

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Quality Management

DOI: 10.1016/s1084-8568(01)00043-8

Authors: Markus Groth, Barbara A Gutek, Bambi Douma

Institutions: UNSW Sydney, University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2077085475

FWCI: 3.516

Cites: 33

Cited by: 19

Related to: 10