Work

Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services

Year: 2003

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070303254412

Authors: Roger Bougie, Rik Pieters, Marcel Zeelenberg

Institution: Tilburg University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: Universiteit van Tilburg

OpenAlex ID: W2077947807

FWCI: 20.48

Cites: 53

Cited by: 940

Related to: 10