Work

Service quality dimensions: an examination of Grönroos’s service quality model

Year: 2004

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520410546806

Authors: Gi‐Du Kang, Jeffrey James

Institutions: University of Illinois Urbana-Champaign, University of Illinois System, Florida State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2078558473

FWCI: 22.47

Cites: 32

Cited by: 663

Related to: 10