Work

Technology mediation in service delivery: A new typology and an agenda for managers and academics

Year: 2011

Type: article

Source: Technovation

DOI: 10.1016/j.technovation.2011.10.002

Authors: Jan H. Schumann, Nancy V. Wünderlich, Florian Wangenheim

Institutions: Technical University of Munich, Paderborn University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: green

OpenAlex ID: W2080158899

FWCI: 22.26

Cites: 135

Cited by: 133

Related to: 10