Work

The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants

Year: 2006

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040610657039

Authors: Ah‐Keng Kau, Elizabeth Wan‐Yiun Loh

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2081010956

FWCI: 35.92

Cites: 47

Cited by: 534

Related to: 10