Work

The service excellence and innovation model: Lessons from IKEA and other service frontiers

Year: 2011

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2011.568242

Authors: Bo Edvardsson, Bo Enquist

Institution: Karlstad University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2084470536

FWCI: 14.83

Cites: 47

Cited by: 89

Related to: 10