Work

Diagnosing the supplementary services model: Empirical validation, advancement and implementation

Year: 2013

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2013.814703

Authors: Pennie Frow, Liem Viet Ngo, Adrian Payne

Institutions: The University of Sydney, UNSW Sydney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2087530381

FWCI: 2.936

Cites: 96

Cited by: 15

Related to: 10