Work

Reflections on gaining competitive advantage through customer value

Year: 1997

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/bf02894351

Author: A. Parasuraman

Institution: University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2088998721

FWCI: 20.84

Cites: 10

Cited by: 980

Related to: 10