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Towards a Reliability Diagnosis for Servitization Decision-making Process

Year: 2014

Type: article

Abstract: Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitization process. The paper presents this diagnosis method and illustrates it using an industrial SME case study.

Source: Procedia CIRP

DOI: 10.1016/j.procir.2014.02.013

Authors: Sarra Dahmani, Xavier Boucher, Didier Gourc, François Marmier, Sophie Peillon

Institutions: Mines Saint-Étienne, Centre de Génie Industriel, Université de Toulouse

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W2089783095

FWCI: 4.278

Cites: 10

Cited by: 7

Related to: 10