Work

When 3+3 does not equal 5+1—New insights into the measurement of industrial customer satisfaction

Year: 2012

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2011.12.002

Authors: Viola Austen, Uta Herbst, Victoria Bertels

Institutions: University of Tübingen, University of Hohenheim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2089896906

FWCI: 2.852

Cites: 101

Cited by: 14

Related to: 10