Work

Positive social behaviors and suggestive selling in the same service encounter

Year: 2013

Type: article

Source: Managing Service Quality

DOI: 10.1108/msq-03-2013-0045

Author: Magnus Söderlund

Institution: Stockholm School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2090717710

FWCI: 3.669

Cites: 78

Cited by: 17

Related to: 10