Work

The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value

Year: 2009

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360902781923

Authors: Hsin Hsin Chang, Yao-Hua Wang, Wen-Ying Yang

Institution: National Cheng Kung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2094727885

FWCI: 31.05

Cites: 73

Cited by: 618

Related to: 10