Work

Fairness quality: a conceptual model and multiple-item scale for assessing firms’ fairness – an exploratory study

Year: 2015

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2014.997273

Authors: Bang Nguyen, Lyndon Simkin, Phil Klaus, Junsong Chen

Institutions: East China University of Science and Technology, University of Reading

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: 产品属性和消费行为变动性对顾客动态满意的影响机制研究——享乐适应的视角

OpenAlex ID: W2095164935

FWCI: 3.215

Cites: 88

Cited by: 16

Related to: 10