Work

The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-009-0163-z

Authors: Philippe Aurier, Gilles N’Goala

Institution: Université de Montpellier

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2095291943

FWCI: 35.7

Cites: 125

Cited by: 472

Related to: 10