Work

Customer Contributions to Quality: A Different View of the Customer-Oriented Firm

Year: 1996

Type: article

Source: Academy of Management Review

DOI: 10.5465/amr.1996.9702100315

Author: Cynthia A. Lengnick-Hall

Institution: Wichita State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2096610461

FWCI: 22.8

Cites: 106

Cited by: 808

Related to: 10