Work

Comfort your online customer: quality, trust and loyalty on the internet

Year: 2004

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520410569784

Authors: Dina Ribbink, Allard C.R. van Riel, Veronica Liljander, Sandra Streukens

Institutions: Maastricht University, University of Liège, Hanken School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2098440369

FWCI: 32.77

Cites: 78

Cited by: 934

Related to: 10