Work

Waiting in Service Environments: Investigating the Role of Predicted Value, Wait Disconfirmation, and Providers' Actions in Consumers' Service Evaluations

Year: 2005

Type: dissertation

Study design: Observational Study

Source: UA Campus Repository (The University of Arizona)

Author: Ruoh‐Nan Yan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2099698985

Cites: 143

Cited by:

Related to: 10