Work

Communication flows in distribution channels: Impact on assessments of communication quality and satisfaction

Year: 1995

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/0022-4359(95)90020-9

Authors: Jakki J. Mohr, Ravipreet S. Sohi

Institutions: University of Nebraska–Lincoln, University of Colorado System

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2110523630

FWCI: 5.143

Cites: 51

Cited by: 412

Related to: 10