Work

Measuring Service Quality in the Travel and Tourism Industry

Year: 1991

Type: article

Source: Journal of Travel Research

DOI: 10.1177/004728759103000201

Authors: Gavin R. Fick, J.R. Brent Ritchie

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2111620383

FWCI: 7.389

Cites: 21

Cited by: 576

Related to: 8