Work

Proposing and validating a knowledge-based model of service recovery impact on employee and customer behaviour

Year: 2010

Type: conference-paper

Source: 2010 Second International Conference on Engineering System Management and Applications

Authors: Samiha Mjahed Hammami, Abderrahman El Mhamedi

Institution: Institut Supérieur de Gestion de Tunis

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2114155925

FWCI:

Cites: 36

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Related to: 10