Work

An Analytical Approach for Allocating Service Recovery Efforts to Reduce Internal Failures

Year: 2004

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670504271153

Authors: Jacob V. Simons, Mark E. Kraus

Institutions: Georgia Southern University, United States Air Force Academy

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2115318052

FWCI: 1.873

Cites: 37

Cited by: 15

Related to: 10