Work

The service concept: the missing link in service design research?

Year: 2002

Type: article

Source: Journal of Operations Management

DOI: 10.1016/s0272-6963(01)00090-0

Authors: Susan Meyer Goldstein, Robert Johnston, JoAnn Duffy, Jay Rao

Institutions: University of Minnesota, University of Warwick, Sam Houston State University, Babson College

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2116201926

FWCI: 36.98

Cites: 70

Cited by: 766

Related to: 10