Work

The Relationships among Organizational Service Orientation, Customer Service Training, and Employee Engagement

Year: 2011

Type: dissertation

Abstract: University of Minnesota Ph.D dissertation. December 2011. Major: Work and Human Resource Education. Advisor: Kenneth R. Bartlett. 1 computer file (PDF); xiii, 166, appendices A-F.

Source: University of Minnesota Digital Conservancy (University of Minnesota)

Author: Karen Johnson

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Quality education

Open Access status: green

OpenAlex ID: W2118056884

Cites: 183

Cited by: 3

Related to: 10