Work

The development of HEdPERF: a new measuring instrument of service quality for the higher education sector

Year: 2005

Type: article

Source: International Journal of Consumer Studies

DOI: 10.1111/j.1470-6431.2005.00480.x

Author: Firdaus Abdullah

Institution: Universiti Teknologi MARA

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

Funder: University of Pittsburgh

OpenAlex ID: W2122192803

FWCI: 4.901

Cites: 56

Cited by: 677

Related to: 10