Work

Customer satisfaction in industrial markets: dimensional and multiple role issues

Year: 2001

Type: article

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(99)00101-0

Authors: Christian Homburg, Bettina Rudolph

Institutions: University of Mannheim, Deutsche Telekom (Germany)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2125132089

FWCI: 27.69

Cites: 122

Cited by: 286

Related to: 10