Work

Investigating the mediation effect of satisfaction on the service quality and customer loyalty link: Empirical evidence from Greek customers of internet shops

Year: 2009

Type: conference-paper

Study design: Observational Study

Source: IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

DOI: 10.1109/ieem.2009.5373082

Authors: Ilias Santouridis, Panagiotis Trivellas

Institution: Technological Educational Institute of Thessaly

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2125406359

FWCI: 1.187

Cites: 22

Cited by: 15

Related to: 10