Work

Does the Outsourcing of customer Service Call Centres within Financial Institutions Influence Customer Satisfaction

Year: 2010

Type: conference-paper

Abstract: This paper discusses the key factors behind customer satisfaction and compares them to SERVQUAL. The paper attempts to identify if outsourcing is a key indicator in a consumers’ satisfaction level and details how the researcher will answer this question.

Source: Research Online (University of Wollongong)

Author: Mercedez Hinchcliff

Institution: University of Wollongong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2129726178

FWCI:

Cites: 28

Cited by:

Related to: 10