Work

Service worker role in encouraging customer organizational citizenship behaviors

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2008.07.003

Authors: Liliana L. Bove, Simon J. Pervan, Sharon E. Beatty, Edward Shiu

Institutions: The University of Melbourne, University of Bath, University of Alabama, University of Strathclyde

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2129858935

FWCI: 25.63

Cites: 71

Cited by: 539

Related to: 10