Work

Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance

Year: 1998

Type: article

Study design: Observational Study

Source: Organization Science

DOI: 10.1287/orsc.9.2.141

Authors: Akbar Zaheer, Bill McEvily, Vincenzo Perrone

Institutions: University of Minnesota, Carnegie Mellon University, Università degli studi di Cassino e del Lazio Meridionale, Bocconi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2130660952

FWCI: 69.5

Cites: 77

Cited by: 4,179

Related to: 10